Grrrrrrrr
*Sigh*
We finally have broadband back again. We've moved and I've been extremely busy so I haven't missed it but I guess it's good to have it back.
I don't really know where to start so I might just tell the TPG story. Evil little shits that they are...
So we're moving 3 blocks away. I ring TPG to be sure we'll be able to get ADSL on that specific line and ask what costs are involved for moving. After a bit of back and forwards bullshit because the line isn't connected there yet, we get a yes and it will cost $99 to changeover. OK says we and put in a form to change address. We then disconnect our line 2 days later because ADSL can't be provisioned until the number is connected at the new house and we wanted to keep the same number. Now, luckily Jeremy had access to the web at work because we got an email saying that as the regions changed sometime after we signed up, we are now classed as 'regional' and must pay $30p/m more for our current plan. So...we are not happy. After several calls to the telecommunications ombudsman, the TGP TIO officer and several narcy little helpdesk individuals we discover that a clause in the contract was that TPG are within their rights to change the terms of the contract at any time and that no grace is to be given to anyone in our circumstance. To move = a new contract. So we've moved to iinet but the night we were finally connected to them, we note an email from TPG that they've charged us a $49.95 cancellation fee and they've already commandeered it...leading to a possible dishonoured request from iinet for their money seeing as I wasn't expecting this cancellation fee. More phone calls ensued but it seems I can't do anything at all. I just got mum to sign a 12 month contract with them a few weeks back and I really wish I hadn't now. We can actually harm their business a bit with our word of mouth and the TIO officer said that there are loads of cases just like ours but her hands were tied. Greedy bastards. I don't know how they can justify charging us $30 more p/m just for living in the country. It's not exactly the back of Bourke either.
Anyways...enough of that for now. It still pisses me off. The electrician we had to install our air-con, an IXL tastic like thingy and an extra phone outlet also fucked all 3 tasks up...majorly...and charged us $1200 for the dis-service. I won't go to far into that though cos I just couldn't be stuffed talking anymore. Pogo time methinks. Night folks.
We finally have broadband back again. We've moved and I've been extremely busy so I haven't missed it but I guess it's good to have it back.
I don't really know where to start so I might just tell the TPG story. Evil little shits that they are...
So we're moving 3 blocks away. I ring TPG to be sure we'll be able to get ADSL on that specific line and ask what costs are involved for moving. After a bit of back and forwards bullshit because the line isn't connected there yet, we get a yes and it will cost $99 to changeover. OK says we and put in a form to change address. We then disconnect our line 2 days later because ADSL can't be provisioned until the number is connected at the new house and we wanted to keep the same number. Now, luckily Jeremy had access to the web at work because we got an email saying that as the regions changed sometime after we signed up, we are now classed as 'regional' and must pay $30p/m more for our current plan. So...we are not happy. After several calls to the telecommunications ombudsman, the TGP TIO officer and several narcy little helpdesk individuals we discover that a clause in the contract was that TPG are within their rights to change the terms of the contract at any time and that no grace is to be given to anyone in our circumstance. To move = a new contract. So we've moved to iinet but the night we were finally connected to them, we note an email from TPG that they've charged us a $49.95 cancellation fee and they've already commandeered it...leading to a possible dishonoured request from iinet for their money seeing as I wasn't expecting this cancellation fee. More phone calls ensued but it seems I can't do anything at all. I just got mum to sign a 12 month contract with them a few weeks back and I really wish I hadn't now. We can actually harm their business a bit with our word of mouth and the TIO officer said that there are loads of cases just like ours but her hands were tied. Greedy bastards. I don't know how they can justify charging us $30 more p/m just for living in the country. It's not exactly the back of Bourke either.
Anyways...enough of that for now. It still pisses me off. The electrician we had to install our air-con, an IXL tastic like thingy and an extra phone outlet also fucked all 3 tasks up...majorly...and charged us $1200 for the dis-service. I won't go to far into that though cos I just couldn't be stuffed talking anymore. Pogo time methinks. Night folks.
posted by SacrificialNewt at 9:22 PM
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